1. Who we are

KUUKsONLINE (“we”, “us”, “our”) operates the online store at kuuksonline.com, selling household and personal-care essentials with delivery across Ghana. If you have any questions about this policy, contact us at kuuksonlinellc@gmail.com or via our contact page.

2. Information we collect

We collect information you provide and information collected automatically when you use our site, including:

• Contact & order details — your name, email, phone number and delivery address.
• Order information — the products you buy, order value and delivery preferences.
• Account information — if you create an account, your login details and saved preferences.
• Usage & device data — pages visited, browser type and cookies (see section 6).

3. How we use your information

We use your information to:

• Process, fulfil and deliver your orders;
• Communicate with you about your order and provide customer support;
• Send you offers, deals and newsletters — only where you have opted in;
• Improve our products, website and service;
• Prevent fraud and keep our store secure.

4. Payment information

Online card and Mobile Money payments are processed securely by Paystack. Your full card details are handled directly by Paystack and are never stored on our servers. For pay-on-delivery orders, payment is collected at the point of delivery.

5. Sharing your information

We do not sell your personal information. We share it only with trusted parties who help us run our service, such as:

• Delivery partners — to deliver your order;
• Payment processors (e.g. Paystack) — to process payments;
• Service providers that host our website or send our emails.

We may also disclose information where required by law.

6. Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings, though some features may not work as well without them.

7. Data security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights & choices

You may request to access, correct or delete the personal information we hold about you, and you can opt out of marketing emails at any time using the unsubscribe link or by contacting us. To make a request, email kuuksonlinellc@gmail.com.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

10. Contact us

Questions about your privacy or this policy? Reach us on WhatsApp (059 207 5028), by email at kuuksonlinellc@gmail.com, or through our contact page.